Columbus, OH — Tuesday, September 9, 2025

Course: Elevating Training Programs in Today’s 9-1-1 Environment
Instructor: 9-1-1 National Instructor Halcyon Frank

Your 9-1-1 training program can’t just “check the boxes”; it has to produce confident, competent call takers and dispatchers who are ready for the floor. This session is designed specifically for 9-1-1 leaders and training coordinators who want to raise the bar on efficiency, consistency, and effectiveness in their agency’s training approach.

Drawing on real-world best practices from successful centers, participants will explore strategies to strengthen training outcomes, support trainers, and ensure trainees are progressing with purpose. Whether your program needs fine-tuning or a full rebuild, you’ll leave with a clear roadmap for building (or modernizing) a training program that works in practice; not just on paper.

Learn How to: 
Use performance data and observation tools to provide actionable feedback and guide training adjustments.

Implement Best Practices in Real-World Environments

Apply proven approaches from peer agencies and adapt them to your own center’s size, staffing, and culture.

Identify quick wins and longer-term changes that can boost retention, morale, and training outcomes.

Who should attend

ECC leaders, managers, and professionals responsible for driving operational success who want training, not theory or product demos.

Details

• Date: Tuesday, Sept 9, 2025

• Time: 10:00 AM–3:00 PM (EST)

• Location: 3160 Olentangy River Rd, Columbus, OH 
  Hampton Inn & Suites by Hilton

• Lunch and Tuition: Sponsored by CommsCoach by GovWorx

RSVP: Class size is limited. Reserve your spot today to guarantee access to this exclusive training session.