From Candidate to Career

CommsCoach HIRE is the first AI-based assessment platform designed specifically for 9-1-1 candidates.


Measures 11 critical competency areas, including:

  • Emotional Resilience – staying composed after difficult calls

  • Multitasking – managing calls, CAD, and radio simultaneously

  • Decision Making & Judgment – handling incomplete or stressful information

  • Listening & Comprehension – extracting details despite noise or accents

  • Conflict Resolution & Empathy – de-escalating hostile or distressed callers

 

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Be one the First to Shape the Future of 9-1-1 Hiring

CommsCoach HIRE just launched in November. Become one of the first 50 centers in the country to help  find, train, and retain the right call takers from the start. 

Retention in 9-1-1 starts long before the first day on the job. Too often, agencies invest months of training only to lose new hires who were never the right fit. This cycle strains supervisors, increases overtime, and hurts morale.

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