Englewood, CO — Friday, November 7th

Your 9-1-1 training program can’t just “check the boxes”; it has to produce confident, competent call takers and dispatchers who are ready for the floor. This session is designed specifically for 9-1-1 leaders and training coordinators who want to raise the bar on efficiency, consistency, and effectiveness in their agency’s training approach.

Drawing on real-world best practices from successful centers, participants will explore strategies to strengthen training outcomes, support trainers, and ensure trainees are progressing with purpose. Whether your program needs fine-tuning or a full rebuild, you’ll leave with a clear roadmap for building (or modernizing) a training program that works in practice, not just on paper.

Learn How to:

• Use performance data and observation tools to provide actionable feedback and guide training adjustments.

• Implement best practices in real-world environments.

• Apply proven approaches from peer agencies and adapt them to your own center’s size, staffing, and culture.

• Identify quick wins and longer-term changes that can boost retention, morale, and training outcomes.

Who Should Attend
ECC leaders, managers, and professionals responsible for driving operational success who want training, not theory or product demos.

Details
Date: Friday, November 7th
Time: 10:00 AM–2:00 PM (MST)
Location: Englewood PD

RSVP: Class size is limited. Reserve your spot today to guarantee access to this exclusive training session.