REIMAGINE SHOWCASE 2026
What if we stopped asking how technology can improve the 9-1-1 center we have today, and started imagining the one we should build for tomorrow?
REIMAGINE 2026 is GovWorx’s virtual innovation showcase exploring what comes next for emergency communications, EMS, and the people behind them.
Over four hours, we’ll go beyond PowerPoint and see real demos for a look at how technology is beginning to reshape the entire public safety workflow. How outcomes are impacted by the calls and policies. How the first first responders are supported in real time. How ECC performance is measured, not just the telecommunicators. How non-emergency demand is managed. How training, coaching, hiring, and leadership development become connected. And how the enormous amount of data already flowing through public safety can finally be turned into meaningful insight.
You’ll see the latest innovations across CommsCoach and MedASSIST, including capabilities available today and an early look at what we believe is coming next.
Join the sessions that matter most to you, hear directly from the people building the technology, and see how we are working to reimagine what AI can mean for 9-1-1 and emergency response.
|
Time |
Topic |
Session Overview |
|
9 AM PT / Noon ET |
Welcome & Introduction |
Join Co-Founders Scott MacDonald and Alex Montgomery as we open REIMAGINE 2026 with a look beyond today’s products and toward what comes next for AI in public safety.
|
|
9:15 AM PT / 12:15 PM ET |
Elevate QA 2.0 |
Vice President of of Product Josh Powell explores the next generation of quality in 9-1-1, moving beyond individual evaluations to identify the signals that matter most to the department. Patterns in policy adherence, call handling, dispatch readiness, training needs, operational risk, and emerging trends across thousands of interactions. And see how Elevate QA is turning quality assurance into a continuous intelligence layer for the entire ECC, helping leaders understand not just how one person performed, but where the organization is strong, where risk is developing, and what needs to improve next. |
|
10 AM PT / 1 PM ET |
Introducing the EDU Series |
What if professional development in 9-1-1 didn’t happen only when someone got hired, promoted, attended a conference, or found time for a class? Join our VP of 9-1-1 Education, Lori Henricken and Director Halcyon Frank to see how GovWorx EDU is evolving into an ongoing subscription for leadership and professional development across the ECC. Built around practical, role-based learning, EDU gives agencies a continuous way to develop new telecommunicators, supervisors, strengthen existing leaders, and build the skills teams need as the demands of emergency communications continue to change. |
|
10:30 AM PT / 1:30 PM ET |
New Hire & Promotional Assessments |
See how GovWorx is rethinking new-hire and promotional assessments for 9-1-1. Instead of relying only on résumés, interviews, seniority, or traditional testing, agencies can evaluate the competencies, judgment, communication, resilience, and leadership characteristics that matter most in the real world. This session explores how HIRE and PROMOTE can give agencies a more consistent, data-informed way to identify strong candidates, uncover development needs, and make better decisions about who is ready to join the team and who is ready to lead it. |
|
11 AM PT / 2 PM ET |
How the Connections Platform Powers DISCOVERY & Data Access |
See how DISCOVERY and the CONNECTIONS PLATFORM bring your critical data together and make it easier to use. By connecting phone, CAD, radio, and other data sources, the platform creates a central foundation for DISCOVERY to search across calls and incidents, helping teams find the complete information they need faster. Learn how open APIs can make that same connected data available across your environment, wherever it can make a difference. |