REIMAGINE SHOWCASE 2026

Time

Topic

Session Overview

9 AM PT / Noon ET

Welcome & Introduction

Join Co-Founders Scott MacDonald and Alex Montgomery as they open REIMAGINE 2026 with a look beyond today’s products and toward what comes next for AI in public safety.

They’ll share the problems we believe the industry needs to solve next, how GovWorx is thinking differently about the role of AI across emergency communications and emergency medical services, and the ideas shaping what we’re building for the future. We’ll also set the stage for the innovations, live demos, and conversations you’ll experience throughout REIMAGINE.

9:15 AM PT / 12:15 PM ET

Elevate QA 2.0

Vice President of Product, Josh Powell explores the next generation of quality in 9-1-1, moving beyond individual evaluations to identify the signals that matter most to the agency: patterns in policy adherence, call handling, dispatch readiness, training needs, operational risk, and emerging trends across thousands of interactions. You'll also see how Elevate QA is turning quality assurance into a continuous intelligence layer for the entire ECC, helping leaders understand not just how one person performed, but where the organization is strong, where risk is developing, and what needs to improve next. 

10 AM PT / 1 PM ET

Introducing the EDU Series

What if professional development in 9-1-1 didn’t happen only when someone got hired, promoted, attended a conference, or found time for a class?

Join our Vice President of 9-1-1 Education, Lori Henricksen, and Director of 9-1-1 Education, Halcyon Frank, to see how GovWorx EDU is evolving into an ongoing subscription for leadership and professional development across the ECC. Built around practical, role-based learning, EDU gives agencies a continuous way to develop new telecommunicators and supervisors, strengthen existing leaders, and build the skills teams need as the demands of emergency communications continue to change.

10:30 AM PT / 1:30 PM ET

New Hire & Promotional Assessments

See how GovWorx is rethinking new-hire and promotional assessments for 9-1-1.

Instead of relying only on résumés, interviews, seniority, or traditional testing, agencies can evaluate the competencies, judgment, communication, resilience, and leadership characteristics that matter most in the real world.

This session explores how HIRE and PROMOTE can give agencies a more consistent, data-informed way to identify strong candidates, uncover development needs, and make better decisions about who is ready to join the team and who is ready to lead it.

11:15 AM PT / 2:15 PM ET

How the Connections Platform Powers DISCOVERY & Data Access 

See how DISCOVERY and the CONNECTIONS PLATFORM bring your critical data together and make it easier to use. By connecting phone, CAD, radio, and other data sources, the platform creates a central foundation for DISCOVERY to search across calls and incidents, helping teams find the complete information they need faster. Learn how open APIs can make that same connected data available across your environment, wherever it can make a difference. 

11:45 AM PT / 2:45 PM ET

What if AI could support the entire flow of work inside the ECC, from the moment a call or radio transmission begins through the decision about what response is actually needed?

In this session, GovWorx will demonstrate the expanding real-time capabilities of CommsCoach ASSIST and NEAL, including the delivery of APCO IntelliComm protocols directly within the live call-taking experience. See how ASSIST can listen, understand context, surface the appropriate protocol and guidecards, populate information as it is provided, and give telecommunicators relevant guidance without pulling them away from the conversation.

We will also introduce the Real-Time Radio Assistant, extending AI assistance beyond the phone call to help surface important information and context from live radio traffic.

Finally, see how an Alternative Response Assistant can help ECCs identify when an incident may be appropriate for an alternative response, including nurse triage, behavioral health, community response, or other jurisdiction-defined resources, while keeping the telecommunicator in control of the decision.

For non-emergency demand, NEAL demonstrates a different application of the same intelligence. It can independently handle appropriate administrative and non-emergency calls, follow agency-defined workflows, create CAD events when required, and seamlessly escalate to a human through ASSIST when the situation calls for it.

Together, these capabilities demonstrate a new model for the ECC: bounded AI working across emergency, non-emergency and radio communications to reduce cognitive load, expand available response options and help people make faster, better-informed decisions in real time.  

1:00 PM PT / 4PM ET

Ending the day with the closing session. This is the final opportunity to ask questions and connect with the GovWorx team.